Criterion 2 Strategy and Planning
Strategy and Planning
Implementing the mission and vision of a public organisation requires a clear strategy. Setting strategic objectives includes identifying the needs and expectations of the stakeholders, making choices, setting priorities based on the public policies and objectives, and the other stakeholders’ needs, taking into account the available resources.
The strategy defines the outputs (products and services) and outcomes (impact) it wants to obtain and the way it wants to measure progress, while taking into account relevant critical success factors.
The strategy needs to be translated into plans, programmes, operational objectives and measurable targets so it can be successfully executed. Monitoring and steering should be part of the planning, as well as being attentive to the need for modernisation and innovation, which supports the organisation in improving its functioning. Critically monitoring the implementation of the strategy and planning should lead to updating and adapting them whenever necessary.