Citizens’ expectations of the public administration are high in times of digitalisation. They want services that are available at all times, meet individual citizens’needs and offer fast services. In order to meet the expectations of the citizens and to reduce their own expenditure of time as well as to quickenthe internal processing time, the comprehensive automation of the processes in public administration is an indispensable prerequisite. In addition, automation is essential in order to advance digitalisation.
Automation in the public sector therefore deals with the question of which tasks and services can be provided automatically, without human interference (e.g. data processing, automatic application).