Glossary:Social media
From CAF Network
Social media are web-based communication tools for creating, sharing and consuming information. The key features are:
The most important social media platforms and used in public sector organisations are Facebook, Twitter, YouTube, Linkedinand Instagram. Communicating with citizens, stakeholders and customers via selected social media channels should be considered by all public sector organisations, taking into account the risks of data privacy and the provisions of the General Data Protection Regulation.
