Practice:KDZ CAF implementation
DescriptionDescription of practice
This is the description of the excellent CAF implementation at KDZ!Innovative approachesInnovative approaches of the practice
As always, a very innovative approach has been chosen!Results and outcomesResults and outcomes of the CAF implementation
The results are an excellent organisation, a motivated team and satisfied customers and a very sophisticated Action plan.Further informationFurther information of the practice
Further information will be available soon.Dokument(s)Type of document(s) to be added. Must be PDF documents.
| YearYear | 2019 |
| CountryCountry of the practice | Austria |
| CityCity, town or village | Vienna |
| Type of organisationType of organisation | Other |
| Function of OrganisationFunction of Organisation | General public services, Education |
| Size of OrganisationSize of Organisation | 10-50 |
| Level of governmentLevel of government | Non-governmental |
| Effective CAF user dateDate since effective CAF user | 2019/01/01 |
| OrganisationName of Organisation | KDZ - Centre for Public Administration Research |
| DepartmentDepartment of the organisation | Knowledge Management |
| AddressAddress of the organisation | 1110 Wien, Guglgasse 1348° 11' 8.59" N, 16° 25' 19.77" E |
| CityCity, town or village | Vienna |
| WebsiteLink to the Website of the Organisation | https://www.kdz.eu |
| EmailEmail of Organisation | institut@kdz.or.at |
| PersonName of contact person | Bernhard Krabina |
| Job titleJob title of the contact person | Team coordinator |
Common Assessment Framework
The Common Assessment Framework (CAF) is a total quality management tool developed by the public sector for the public sector, inspired by the Excellence Model of the European Foundation for Quality Management (EFQM). It is based on the premise that excellent results in organisational performance, citizens/customers, people and society are achieved through leadership driving strategy and planning, people, partnerships, resources and processes. It looks at the organisation from different angles at the same time: the holistic approach to organisation performance analysis.
From Criterion 6 onwards, the focus of the assessment shifts from Enablers to Results. In the first three Results Criteria we measure perceptions: what our people, citizens/customers and society think of us. We also have internal performance indicators which show how well we are doing against the targets we may have set for ourselves – the outcomes. The assessment of results requires a different set of responses, so the responses from this point onwards are based on the Results Assessment Panel (see CAF Scoring and Assessment Panels).
