Under Construction

Practice:KDZ CAF implementation

From CAF Network

DescriptionDescription of practice


This is the description of the excellent CAF implementation at KDZ!

Innovative approachesInnovative approaches of the practice

As always, a very innovative approach has been chosen!

Results and outcomesResults and outcomes of the CAF implementation

The results are an excellent organisation, a motivated team and satisfied customers and a very sophisticated Action plan.

Further informationFurther information of the practice

Further information will be available soon.

Dokument(s)Type of document(s) to be added. Must be PDF documents.

KDZ CAF implementation
KDZ CAF implementation
YearYear 2019
CountryCountry of the practice Austria
CityCity, town or village Vienna
Loading map...
KDZ - Centre for Public Administration Research
Type of organisationType of organisation Other
Function of organisationFunction of organisation General public services, Education
Size of organisationSize of organisation 10-50
Level of governmentLevel of government Non-governmental
Effective CAF user dateDate since effective CAF user 2019/01/01
OrganisationName of Organisation KDZ - Centre for Public Administration Research
DepartmentDepartment of the organisation Knowledge Management
AddressAddress of the organisation 1110 Wien, Guglgasse 1348° 11' 8.59" N, 16° 25' 19.77" E
CityCity, town or village Vienna
WebsiteLink to the Website of the Organisation https://www.kdz.eu
EmailEmail of Organisation institut@kdz.or.at
PersonName of contact person Bernhard Krabina
Job titleJob title of the contact person Team coordinator

Common Assessment Framework

The Common Assessment Framework (CAF) is a total quality management tool developed by the public sector for the public sector, inspired by the Excellence Model of the European Foundation for Quality Management (EFQM). It is based on the premise that excellent results in organisational performance, citizens/customers, people and society are achieved through leadership driving strategy and planning, people, partnerships, resources and processes. It looks at the organisation from different angles at the same time: the holistic approach to organisation performance analysis.

Centre for Public Administration Research

From Criterion 6 onwards, the focus of the assessment shifts from Enablers to Results. In the first three Results Criteria we measure perceptions: what our people, citizens/customers and society think of us. We also have internal performance indicators which show how well we are doing against the targets we may have set for ourselves – the outcomes. The assessment of results requires a different set of responses, so the responses from this point onwards are based on the Results Assessment Panel (see CAF Scoring and Assessment Panels).

A document containing a plan of tasks, allocation of responsibilities, goals for the implementation of the project (e.g. targets/deadlines) and resources needed (e.g. hours, money).