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Practice:Sector for Development of Good Governance, Ministry of Public Administration and Local Self-Government of Serbia

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DescriptionDescription of practice

The sector of the Development of Good Governance is responsible for improving the quality of public administration and developing this system to ensure greater efficiency in the provision of services to citizens, in accordance with the principles of good governance. The Department is in charge of implementing the Open Government Partnership and keeping up with EU legislation within the purview of public administration and is involved in the preparation of international treaties and projects in this field.


Further informationFurther information of the practice

Testimony: "CAF has already contributed to better communicate and build consensus on specific issues. It clearly mapped all the strengths, but also made it possible to identify weaknesses that prevent timely results from being obtained. The plan is not only to recommend the CAF to other public authorities but to promote and use it as much as possible in the administration of Serbia. This QM tool will help to improve the organization, processes and competencies of the people, which at the end will lead toward better results and better services."

Ms Ljiljana Uzelac Good Governance Directorate-General, Ministry of Public Administration and Local Self-Government of the Republic of Serbia

Sector for Development of Good Governance, Ministry of Public Administration and Local Self-Government of Serbia

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YearYear 2019
CountryCountry of the practice Serbia
CityCity, town or village Belgrade
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Ministry of Public Administration and Local Self-Government of Serbia
Type of organisationType of organisation Government Ministry (national, regional)
Function of organisationFunction of organisation General public services
Size of organisationSize of organisation 10-50
Level of governmentLevel of government Central Government (national, federal)
Contact
OrganisationName of Organisation Ministry of Public Administration and Local Self-Government of Serbia
DepartmentDepartment of the organisation Good Governance Directorate-General
AddressAddress of the organisation Decanska 8a44° 48' 51.40" N, 20° 27' 43.42" E
ZIPZIP code (postal code)
CityCity, town or village Belgrade
WebsiteLink to the Website of the Organisation www.mduls.gov.rs
EmailEmail of Organisation ljiljana.uzelac@mduls.gov.rs
PersonName of contact person Ljiljana Uzelac
Job titleJob title of the contact person Head of PAR Management Unit