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CAF Kommunal

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Criterion 1.1

1.1



Kosovo

Action plan

action plan

THIS IST JUST A TEST ENTRY!

This is the description of the excellent CAF implementation at KDZ!


As always, a very innovative approach has been chosen!, The experiences of all pilot communities have been summarized in a CAF Guideline for Communities. In this guideline, the steps as well as success factors in the implementation of CAF programme for interested municipalities are presented.

Common Assessment Framework

The Common Assessment Framework (CAF) is a total quality management tool developed by the public sector for the public sector, inspired by the Excellence Model of the European Foundation for Quality Management (EFQM). It is based on the premise that excellent results in organisational performance, citizens/customers, people and society are achieved through leadership driving strategy and planning, people, partnerships, resources and processes. It looks at the organisation from different angles at the same time: the holistic approach to organisation performance analysis.

Provide direction for the organisation by developing its mission, vision and values

CAF Enabler

Provide direction for the organisation by developing its mission, vision and values

CAF Enabler

A document containing a plan of tasks, allocation of responsibilities, goals for the implementation of the project (e.g. targets/deadlines) and resources needed (e.g. hours, money).

A document containing a plan of tasks, allocation of responsibilities, goals for the implementation of the project (e.g. targets/deadlines) and resources needed (e.g. hours, money).

Centre for Public Administration Research